1. Introduction
Welcome to the privacy policy of Innotex Enterprise Limited, a Hong Kong based company that provides computer systems design services and computer integrated systems design services to businesses in Hong Kong, across the Asia Pacific region and internationally. This document explains how the Company handles personal information when you visit this website, when you use the services it describes and when you interact with our engineering and support teams.
The services presented on this website are developed and operated by the developer Innotex, working under the business name Innotex Enterprise Limited. The term the Company used throughout this policy means Innotex Enterprise Limited, whose registered address is 7/F TWR 1 ENTERPRIESE SQ 1, 9 SHEUNG YUET RD, Kowloon Bay, Hong Kong (HK).
This policy applies to personal data processed in connection with the website at https://www.insightview.lat, the email and telephone channels we operate, and the computer systems and platforms that we design, integrate, migrate and manage on behalf of our clients. By reading this policy you will learn what information we collect, why we collect it, how long we keep it, with whom we share it and what rights you hold over it.
We encourage you to read the full document. If any part of it is unclear, or if you have a question about a specific situation, please contact us using the details in the final section of this policy and we will be happy to help.
2. Scope of This Policy
This privacy policy covers personal information that the Company collects and processes in its capacity as a data controller, meaning the situations where we decide the purpose of the processing and the means by which it is carried out. The policy applies to website visitors, prospective clients, current clients and the authorised representatives of client organisations.
The policy also applies to individuals who contact us by email, by telephone or through the contact form on this website, and to people whose information appears in the systems we operate on behalf of a client, such as the employees and customers of that client. Where we process data on behalf of a client, the client acts as the data controller and the Company acts as a data processor under the terms of a written agreement.
This policy does not apply to information handled by third-party websites, even where those websites are reachable through links published on this site. It also does not apply to the internal privacy practices of our clients or to any processing carried out entirely outside the scope of our engagement with you.
3. The Data We Collect
The Company collects two broad categories of information: information that you provide directly, and information that is gathered automatically when you use the website or interact with our systems.
Information you provide directly includes your name, email address, telephone number, company name, job title and the content of any message you send through our contact form or by email. When you engage us as a client, we may also collect billing and invoicing details, technical contact points, and the account credentials necessary to deliver and support the contracted services.
Information gathered automatically includes your internet protocol address, browser type and version, operating system, referring page, the pages you visit, the time and duration of your visit and an approximate geographic location. This information is collected through server logs and through the use of cookies, as described in the dedicated section of this policy.
The Company does not intentionally collect special categories of personal data, such as health information, religious beliefs, political opinions or biometric data, and we ask that you do not send such information through our public channels or in the course of ordinary business correspondence.
4. How We Collect Information
Information is collected in several ways. The most common method is direct submission, where you type your details into the contact form on this website, send an email to our team, or provide information during a telephone call or an online meeting.
We also collect information through automated means. When your browser requests a page on this website, our hosting infrastructure records basic technical data about the request, including the internet protocol address and the resources requested. This is standard practice for websites across the internet and is necessary to keep the site secure, stable and performant.
Information may also be collected from public sources, such as professional networking profiles, company websites and public business registries, when we research a prospective client before an initial conversation. This research is kept proportionate and limited to what is reasonably relevant to a potential business relationship.
Finally, where we provide managed operations services, we process information that flows through the systems under our management. That processing is governed primarily by our agreement with the client, and by this policy where it applies to our own processing activities.
5. Legal Bases for Processing
Data protection law in Hong Kong and the European Union requires that personal data is processed only where a valid legal basis exists. The Company relies on the following legal bases for its processing activities.
Contract performance: processing that is necessary to fulfil a contract with you, or to take steps at your request before entering into a contract. This basis covers most engagement activity, including quotation, design, build, integration and ongoing operation of services.
Legitimate interests: processing that is necessary for the legitimate business interests of the Company and that does not override your fundamental rights and freedoms. Examples include responding to inquiries, preventing fraud and abuse, maintaining the security of our systems, improving our website and managing our client relationships.
Consent: where we rely on your consent, for example for marketing communications or for certain cookies, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
Legal obligation: processing that is required to comply with a legal or regulatory obligation placed on the Company, such as tax, accounting, anti-money-laundering or record-keeping obligations.
6. How We Use Your Information
The Company uses personal information for the purposes for which it was collected, and for closely related purposes. These purposes include responding to your inquiries, preparing quotations, delivering contracted services, operating and maintaining systems, providing technical support, issuing invoices and managing the ongoing client relationship.
We also use information to improve the website, to personalise your experience, to protect the security of our systems and data, to detect and prevent fraudulent or abusive activity, and to comply with our legal and accounting obligations.
Where we have your consent, we may send you information about services that we believe may be relevant to your business, such as new capabilities or maintenance notices. You can ask to stop receiving such communications at any time by replying to the sender or by using the unsubscribe mechanism provided in the communication.
The Company does not sell personal information to third parties, and we do not use personal information for purposes that are incompatible with the purposes described in this policy. Any new purpose will be explained to you before processing begins where the law requires it.
9. International Data Transfers
As a Hong Kong based company serving clients across the Asia Pacific region and beyond, your information may be processed in Hong Kong and in other jurisdictions where the Company or its service providers operate.
Hong Kong maintains data protection standards that are recognised internationally, and the Personal Data (Privacy) Ordinance provides a strong legal framework for the handling of personal data. We assess the adequacy of the protection available in each jurisdiction where data is processed.
Where personal information is transferred outside Hong Kong, we take steps to ensure that the transfer is subject to appropriate safeguards. These safeguards may include standard contractual clauses, binding corporate rules, adequacy decisions or equivalent mechanisms recognised under applicable law.
By using this website and our services, you acknowledge that your information may be transferred and processed in the jurisdictions described above, subject always to the protections described in this policy.
10. Data Retention
The Company retains personal information only for as long as necessary for the purposes described in this policy, and for any additional period required by law or by our professional and contractual obligations.
Inquiries and correspondence are retained for a reasonable period to allow us to respond fully and to maintain a coherent record of the conversation. Client records, including contracts, invoices, technical documentation and support logs, are retained for the duration of the relationship and for a period afterwards as required by tax and accounting law.
Analytics data is retained in aggregated form and is not linked to identifiable individuals beyond the short technical window needed to operate the website securely.
When information is no longer needed for any lawful purpose, we delete it or anonymise it in a way that prevents identification. The precise retention period for any item of data depends on its nature, the purpose for which it was collected and the legal requirements that apply to it.
11. Security of Your Information
The Company applies appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration and disclosure.
Technical measures include access controls, encryption of data in transit, network firewalls, monitoring and logging, and the use of secure configuration standards across the systems we operate and manage. Organisational measures include clear data handling policies, access on a strict need-to-know basis, staff awareness and regular review of our practices.
Where we operate systems on behalf of a client, security controls are agreed with the client and documented in the service agreement. Our managed operations practice includes the patching, monitoring and incident response activity that keeps those protections current over time.
No method of transmission over the internet is completely secure, but we work continuously to maintain strong protection and to respond promptly should any vulnerability come to our attention.
12. Your Rights and Choices
Depending on where you are located, you hold a number of rights over your personal information. These include the right to access a copy of the information we hold about you, the right to request correction of inaccurate data, and the right to request erasure where the data is no longer needed for a lawful purpose.
You may also have the right to restrict or object to processing in certain circumstances, the right to data portability, and the right not to be subject to a decision based solely on automated processing where that decision produces legal effects concerning you.
Where our processing is based on your consent, you may withdraw that consent at any time. To exercise any of these rights, contact us using the details in the final section of this policy. We will respond within the time limits set by applicable law, which is normally within one month.
We may ask you to confirm your identity before acting on a request. This is a necessary step to protect the information of other individuals and to prevent unauthorised access to your personal data.
13. Privacy for Children
Protecting the privacy of children is important to the Company. Our website and services are directed at business customers and are not intended for children.
We do not knowingly collect personal information from children, and we do not market our services to children. Where we believe a user may be a child, we take steps to verify the situation and to limit any processing accordingly.
If you believe that a child has provided personal information to us without appropriate parental consent, please contact us using the details at the end of this policy. We will investigate promptly and delete any such information from our records where the law requires it.
We encourage parents and guardians to supervise the online activity of children and to explain the importance of not sharing personal information without permission.
14. Direct Marketing
The Company may from time to time send direct marketing communications to business contacts where we have a lawful basis to do so. This may include information about our services, technical insights, maintenance schedules or invitations to events.
We will not send marketing communications to you without a valid basis. Where consent is the basis, we will collect it in a clear and separate manner and we will record it accurately. You may withdraw consent or opt out of marketing at any time.
Every marketing communication we send includes a simple and reliable way to stop receiving future communications. Alternatively, you may contact us directly and ask to be removed from our marketing lists.
Honouring your marketing preferences is a priority for the Company. We act on opt-out requests promptly and we keep our records updated so that you are not contacted again by mistake.
15. Automated Decisions and Profiling
The Company does not make decisions about you based solely on automated processing where those decisions would produce legal effects or significantly affect you in a similar way.
We may use automated tools to help organise and respond to inquiries, such as routing a contact form submission to the appropriate team. These tools do not make decisions about the substance of your matter and a member of our team always reviews the outcome.
We do not use profiling to infer sensitive information about you, and we do not use profiling for marketing segmentation in a way that would affect your rights.
If this position changes, we will update this policy and we will provide you with information about the logic involved, the significance of the processing and your right to request human intervention.
16. Third-Party Links and Services
This website may contain links to external websites and services that are not operated by the Company. Such links are provided for your convenience and do not mean that we endorse the content, products or privacy practices of those sites.
When you follow an external link, you leave our website and the privacy policy of the destination site applies to any information you provide there. We encourage you to review the privacy policy of any external site before sharing your information.
Our services may also integrate with third-party platforms at the request of a client. Those integrations are governed by agreements between the client and the relevant provider, and we operate them only within the scope of the services we deliver.
The Company is not responsible for the privacy practices of external sites, and this policy applies only to information collected through the website and services described in this document.
17. Changes to This Privacy Policy
The Company may update this privacy policy from time to time to reflect changes in our practices, in the law or in the technology we use. When we make material changes, we will revise the date at the top of this document and place a notice on the website.
We encourage you to review this page periodically so that you remain aware of how your information is being handled. Continued use of the website after a change is published indicates acceptance of the updated policy.
Where changes are significant and you are an existing client, we will notify you through an appropriate channel, such as email, before the change takes effect where the law requires it.
Earlier versions of this policy may be retained by the Company for audit and record-keeping purposes.
18. Contact Us
If you have questions, concerns or requests relating to this privacy policy or to the handling of your personal information, please contact the Company using the details below.
Company: Innotex Enterprise Limited
Address: 7/F TWR 1 ENTERPRIESE SQ 1, 9 SHEUNG YUET RD, Kowloon Bay, Hong Kong (HK)
Email: help@insightview.lat
Phone: +14028315949
Website: https://www.insightview.lat
If you are not satisfied with how the Company handles your information, you also have the right to complain to a data protection supervisory authority in the jurisdiction where you reside, where you work, or where an alleged infringement took place. We would, however, welcome the opportunity to resolve your concern directly before you approach an authority.