1. Introduction
Welcome to the website of Innotex Enterprise Limited, a Hong Kong based company that provides computer systems design services and computer integrated systems design services. These terms of service set out the rules that apply when you browse this website and when you engage the Company to deliver professional technology services.
The Company, also referred to in these terms as Innotex, operates the website at https://www.insightview.lat and provides consulting, architecture, platform engineering, integration, data and managed operations services to business clients. The term the Company refers to Innotex Enterprise Limited, whose business address is 7/F TWR 1 ENTERPRIESE SQ 1, 9 SHEUNG YUET RD, Kowloon Bay, Hong Kong (HK).
Please read these terms carefully before using the website or requesting our services. By using the website, submitting an inquiry, or accepting a proposal, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use the website or the services.
2. Acceptance of These Terms
These terms form a legally binding agreement between you, the user or client, and the Company. Your use of the website constitutes acceptance of the terms that are in effect at the time of use.
Where you represent a company or other legal entity, you confirm that you have the authority to bind that entity to these terms. If you do not have that authority, you must not use the services on behalf of the entity.
The Company may update these terms from time to time. When changes are made, the revised terms will be published on this page and the date at the top of the document will be updated. Continued use of the website or the services after a change is published constitutes acceptance of the revised terms.
Any engagement for paid services will additionally be governed by the specific written proposal and statement of work agreed between you and the Company. Where there is a conflict, the signed proposal prevails for the engagement it covers.
3. Description of Services
The Company provides a range of professional and technical services in the field of computer systems design and computer integrated systems design. These services include systems architecture and advisory, computer integrated systems design, platform engineering, data infrastructure and analytics, enterprise application integration and managed IT operations.
The exact scope, deliverables, timelines and fees for any engagement are described in a written proposal and statement of work prepared by the Company and accepted by you. The proposal defines what the Company will deliver, the assumptions on which the work is based and the responsibilities of each party.
Descriptions of services on this website are provided for general information and do not constitute a binding offer to provide any particular service. A binding obligation arises only when a written proposal is accepted by you and, where required, any applicable deposit is paid.
The Company may, from time to time, add new services or retire services that are no longer offered. Current capabilities are described on the Services page of this website.
4. Eligibility and Use of the Website
The website is intended for use by businesses and by individuals aged eighteen or over. By using the website, you confirm that you meet this age requirement.
You agree to use the website lawfully and in a manner that does not interfere with its operation or with the use of the site by others. You must not attempt to gain unauthorised access to any part of the website, its servers or any systems connected to it.
You must not use the website to distribute harmful software, to send unsolicited communications, to attempt to harvest data, or to infringe the rights of any third party. The Company reserves the right to restrict access to the website or to any of its features at its reasonable discretion.
Content on the website is provided for general information about the Company and its services. It is not intended as professional or legal advice and should not be relied upon as such.
5. Client Responsibilities
The success of any engagement depends on cooperation between the Company and the client. You agree to provide timely, accurate and complete information about your systems, your requirements and your constraints.
You agree to make appropriate personnel available for discovery sessions, design reviews and testing activities, and to respond to reasonable requests for information within the timeframes agreed in the proposal.
Where the delivery of services depends on access to your systems, premises or third-party accounts, you agree to provide that access in a timely manner and to maintain valid credentials throughout the engagement.
You are responsible for obtaining any necessary consents from your own employees, customers or partners whose information may be involved in the services, and for ensuring that your use of the deliverables complies with applicable law.
6. Proposals, Fees and Payment
Fees for services are set out in the written proposal. Fees may be stated as fixed prices for defined deliverables or as time and materials charges at agreed hourly or daily rates, depending on the nature of the work.
Invoices are payable within the period stated on the invoice, which is typically thirty days from the date of the invoice. The Company may require an advance payment or deposit before commencing work, particularly for fixed-price engagements.
All fees are exclusive of any applicable taxes unless stated otherwise. You are responsible for any taxes, duties or levies that apply to the services in your jurisdiction, other than taxes on the income of the Company.
Where payment is not received by the due date, the Company may suspend the provision of services until payment is made, and may charge interest on late amounts at the rate permitted by applicable law.
7. Changes to Services and Fees
If you request changes to the scope of an engagement after the proposal is accepted, the Company will prepare a variation document describing the revised scope, the impact on timeline and any change to fees.
No variation is binding until it is confirmed in writing by both parties. Work performed outside the agreed scope without a confirmed variation may be invoiced at the Company standard rates.
Where a change request requires additional licences, hardware or third-party services, the associated costs will be passed on to you at cost unless the proposal states otherwise.
The Company will notify you promptly if unforeseen circumstances, such as changes in technology or access restrictions, are likely to affect the cost or timeline of the engagement, so that you can make an informed decision.
8. Intellectual Property Rights
All materials prepared by the Company for an engagement, including architecture designs, code, configurations, documentation and reports, are the property of the Company unless the proposal states otherwise.
Upon full payment of the applicable fees, the Company grants you a perpetual, non-exclusive, non-transferable licence to use the deliverables for the internal business purposes for which they were created. You may not resell or distribute the deliverables without the written consent of the Company.
Pre-existing tools, libraries and methodologies that the Company brings to an engagement remain the property of the Company, and your licence to use them extends only to the operation of the delivered system.
Nothing in these terms transfers ownership of any trademark, trade name, logo or brand to you. You may not use the Company name or marks without prior written permission.
9. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in the course of an engagement, and to use that information only for the purpose of the engagement.
Confidential information includes business plans, technical data, source code, customer information, pricing and any information that is marked as confidential or that a reasonable person would understand to be confidential.
The obligation of confidentiality does not apply to information that is or becomes publicly available through no fault of the receiving party, information already known to the receiving party, or information that must be disclosed by law or court order.
This obligation survives the termination of the engagement and remains in force for a reasonable period after the relationship ends.
10. Warranties and Representations
The Company warrants that it will perform the services with reasonable skill and care, in accordance with the agreed specification and with the standards reasonably expected of a professional technology company.
Where the Company delivers software or configurations, it warrants that the deliverables will materially conform to the agreed specification for a period of ninety days from delivery, provided they are used in the manner intended.
Except as expressly stated in these terms or in the signed proposal, the services and deliverables are provided on an as is basis, and the Company gives no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
The Company does not warrant that any system will be free from errors or that its operation will be uninterrupted. Residual risks are addressed through the monitoring, patching and support activities described in the service agreement.
11. Limitation of Liability
To the maximum extent permitted by law, the Company liability for any claim arising out of or in connection with the services or these terms is limited to the total fees paid by you to the Company for the engagement under which the claim arises.
Neither party is liable to the other for any indirect, incidental, special or consequential damages, including loss of profits, loss of revenue, loss of data or interruption of business, even where the party was advised of the possibility of such damages.
Nothing in these terms limits either party liability for fraud, for death or personal injury caused by negligence, or for any liability that cannot be limited under applicable law.
You are responsible for maintaining appropriate backup and business continuity arrangements for your own data and systems, and the Company accepts no liability for data loss that you could reasonably have prevented.
12. Indemnification
You agree to indemnify and hold harmless the Company and its staff from and against any claims, losses, damages, costs and expenses arising out of your use of the website, your breach of these terms, or your misuse of the deliverables.
This indemnity covers claims brought by third parties, including your employees and customers, that arise from data you provided, decisions you made on the basis of the deliverables, or unauthorised changes you made to systems under the Company management.
The Company will notify you promptly of any claim that it believes is covered by this indemnity, and will give you the opportunity to participate in the defence at your own cost.
This clause does not limit any rights that the Company may have at law or under the signed proposal.
13. Data and Information Security
The Company applies reasonable technical and organisational measures to protect the systems it operates and the information processed within them against unauthorised access, loss and misuse.
Where the Company processes personal data on your behalf, the processing is governed by the data processing agreement that forms part of the service agreement, together with the Company privacy policy.
You agree not to provide the Company with any information that you do not have the right to disclose, and to obtain any consents required before such information is shared.
In the event of a security incident affecting systems operated by the Company, the Company will notify you without undue delay and will cooperate with any investigation and recovery effort.
14. Third-Party Services and Subcontractors
The Company may use subcontractors to deliver parts of an engagement where this is consistent with the proposal. The Company remains responsible for the work performed by its subcontractors as if it had performed the work itself.
Where the delivery of services depends on third-party platforms, licences or services, you are responsible for procuring and paying for those third-party services unless the proposal states otherwise.
The Company is not liable for the availability, performance or security of third-party services, and any warranty or support arrangements for those services are between you and the relevant provider.
Recommendations of third-party products reflect the professional judgement of the Company and do not constitute a guarantee of the performance of those products.
15. Term and Termination
An engagement begins on the date the proposal is accepted and continues until the agreed deliverables are completed and accepted, or until terminated in accordance with these terms.
Either party may terminate an engagement for convenience by giving thirty days written notice, subject to payment for all work performed and any costs committed up to the date of termination.
Either party may terminate an engagement immediately by written notice where the other party commits a material breach that is not remedied within fourteen days of written notice describing the breach.
On termination, you must pay for all work performed and expenses incurred up to the termination date, and the Company will deliver all completed deliverables for which payment has been made.
16. Suspension of Service
The Company may suspend the provision of services, in whole or in part, where payment is overdue, where a client fails to comply with a material term of the agreement, or where continued provision would expose the Company to a legal or security risk.
Where suspension is due to non-payment, the Company will provide at least seven days notice before suspension takes effect, giving you an opportunity to remedy the position.
Where suspension is necessary for security reasons, the Company will provide notice as soon as reasonably practicable and will resume services as soon as the risk is addressed.
Services suspended for more than ninety days may be treated as terminated, subject to the payment obligations described in these terms.
17. Governing Law and Dispute Resolution
These terms and any engagement governed by them are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Subject to the provisions of this section, the parties agree that the courts of Hong Kong have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and any engagement.
Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute through negotiation and, where appropriate, through mediation conducted by a mediator agreed between the parties.
Nothing in this section prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to protect its rights.
18. Entire Agreement and Severability
These terms, together with any signed proposal, statement of work and data processing agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations and agreements relating to the subject matter.
If any provision of these terms is found to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
The failure of a party to exercise a right under these terms does not operate as a waiver of that right.
Headings in these terms are for convenience only and do not affect the interpretation of the provisions to which they relate.
19. Waiver
No waiver of any provision of these terms is effective unless it is in writing and signed by the party granting the waiver.
A waiver of a breach of any provision does not constitute a waiver of any subsequent breach of the same provision or of any other provision.
Delay or failure by a party to exercise a right does not prejudice the exercise of that right on a later occasion.
These waiver provisions apply to all rights and remedies available to the parties under these terms, at law or in equity.
20. Force Majeure
Neither party is liable for any delay or failure in performance arising from events beyond its reasonable control, including natural disasters, epidemics, government action, network outages, power failures and interruptions to telecommunications.
A party affected by a force majeure event must notify the other party as soon as reasonably practicable and must use reasonable efforts to minimise the impact of the event.
If a force majeure event continues for more than sixty days, either party may terminate the affected engagement by written notice without further liability, subject to payment for work performed before the event.
This clause does not excuse payment obligations that arose before the force majeure event occurred.
21. Assignment
The Company may assign or subcontract its rights and obligations under an engagement to an affiliate or to a successor in the event of a merger, acquisition or reorganisation, provided the assignee is able to perform the obligations.
You may not assign or transfer your rights or obligations under these terms or any engagement without the prior written consent of the Company.
Any attempted assignment in breach of this section is void.
These terms are binding on the parties and their respective permitted successors and assigns.
22. Notices
Notices under these terms must be in writing and may be delivered by email or by post to the addresses set out in the proposal or below.
Notices to the Company may be sent by email to help@insightview.lat or by post to 7/F TWR 1 ENTERPRIESE SQ 1, 9 SHEUNG YUET RD, Kowloon Bay, Hong Kong (HK).
A notice is deemed to be received on the day it is sent where it is delivered by email during business hours, or on the next business day otherwise.
Either party may change its contact details for notices by giving written notice to the other party.
23. Changes to These Terms
The Company may revise these terms at any time by updating this page. The date at the top of this document indicates the version currently in effect.
For existing clients, changes to terms that affect an active engagement will be communicated in advance and will take effect only where they are consistent with the signed proposal or agreed by both parties.
Your continued use of the website after changes are published constitutes acceptance of the revised terms for website use.
If you do not agree with a revision, you should stop using the website and discuss any impact on an active engagement with the Company.
24. Contact Us
If you have any questions about these terms or about an engagement with the Company, please contact us using the details below.
Company: Innotex Enterprise Limited
Address: 7/F TWR 1 ENTERPRIESE SQ 1, 9 SHEUNG YUET RD, Kowloon Bay, Hong Kong (HK)
Email: help@insightview.lat
Phone: +14028315949
Website: https://www.insightview.lat
We aim to respond to all inquiries within one business day. For urgent matters relating to an active engagement, please use the escalation contact provided in your service agreement.